Dear Non-AT&T Customer,
Thank you for taking the time to e-mail AT&T regarding the iPhone
unlock. My name is Joy Masterson, and I am happy to help you with your
inquiry.
We appreciate your interest to unlock your iPhone. AT&T has changed the
unlock criteria, and we are not implying that you can't have your device
unlocked, however you must meet the unlock eligibility criteria that we
Thank you for taking the time to e-mail AT&T regarding the iPhone
unlock. My name is Joy Masterson, and I am happy to help you with your
inquiry.
We appreciate your interest to unlock your iPhone. AT&T has changed the
unlock criteria, and we are not implying that you can't have your device
unlocked, however you must meet the unlock eligibility criteria that we
emailed to you in the previous email. If you fall within the criteria
listed we will be more than happy to unlock your device for you. Please
understand that the device unlock is for iPhones sold and purchased
through an AT&T authorized location. If you purchased your device at
full retail price or you are a former/current AT&T customer that has met
the contractual agreement on the device you are more than likely
eligible and will have to provide proof in some cases.
EBay or a private sale of the iPhone is not an authorized AT&T location
and will be denied if the account holder is not requesting the unlock
for the device. If you qualify based on the eligibility criteria please
advise us and we can submit an unlock case for you. Our Device Unlock
Department will do more eligibility checks and if documentation is
required they will contact you by email to request the information
needed to complete the process.
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Thank you for contacting AT&T.
Non-AT&T Customer, again my name is Joy Masterson, and I encourage you
to visit our web site (www.att.com/wireless) often to, view and shop for
new product and service offerings.
Sincerely,
Joy Masterson
AT&T
Online Customer Care Professional
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