[Xin giúp đỡ] Iphone 4 lock | Viết bởi mandy82588

Xin phép các bác em bắt đầu trình bày dài dòng bằng vài cái mail của AT&T.

Cũng như anh em hội IP4 em viết mail lên AT&T xin unlock và được 1 mail cung cấp case number, sau đó tầm hơn 1 tuần thì có 1 mail thông báo mọi việc đã được giải quyết xong

----- Thư đã chuyển tiếp ----
Từ: AT&T Email Customer Care for Wireless <icare3@amcustomercare.att-mail.com>
Tới: mandy82588 <cuongde54@yahoo.com>
Đã gửi 1:43 Thứ Sáu, 27 tháng 4 2012
Chủ đề: Re: Asking for help unlock Iphone 4 (KMM42226475V65752L0KM)

Dear Cuong Nguyen,

Thank you for taking the time to e-mail AT&T in regards to unlocking your iPhone. I apologize for any inconvenience this may have caused you. My name is Thelma Valrie, and it will be my pleasure to assist you today.

A case was submitted to aid with the resolution of unlocking your iPhone. Due to the over whelming response to unlocking the iPhone, the case is scheduled to be resolved in 12-15 business days from the date we received the case. Your case # is, CM20120426_ 40112452. You can check on the status of this case by contacting our customer care center at 800-331-0500.

Cuong Nguyen, I hope that the information provided has been helpful and has resolved all of your questions. Should you have additional concerns or questions about this issue please reply to this email. We will do our best to ensure that your wireless experience is a success.

I encourage you to visit our web site (www.att.com/wireless) often to view current and previous monthly statements, make payments and to shop for new product and service offerings.

Sincerely,

Thelma Valrie
AT&T
Online Customer Care Professional

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và mail thông báo đã xong

Sau khi nhận xong mail này em mới hí hửng restore và update qua itune để lên IOS 5.1.1 để nhận update. Nhưng ko hiểu sao máy vẫn bị lock và cần sim để activate. Sau đó em có viết mail sang hỏi tại sao lại vậy thì nhận được trả lời như sau:

iPhone Unlock Request Thank you for contacting AT&T Customer
Care about unlocking your iPhone. We are unable to complete your request
at this time due to the following reason: * Due to security purposes we
are unable to unlock the device. Please visit our website to view the
AT&T iPhone unlock eligibility requirements: http://www.att.com/esupport/article.jsp?sid=KB414532&ct=6200004&pv=2&cv=820&_requestid=460295#fbid=EPpNt6JU2Ku
Please note, if you are traveling internationally, iPhone is a quad-band
phone and will work in many countries across the globe. Please visit
www.wireless.att.com/learn/international/ for information on traveling
abroad with iPhone. For questions regarding AT&T's wireless service and
iPhone, please contact AT&T Customer Care at (800) 331-0500. We thank
you for your continued business. Sincerely, The AT&T Customer Care Team

Original Message Follows: ------------------------

Dear Sir/Madam,

I'd like to send you this mail to clarify why my Iphone 4 still is
unlock. My IMEI: ***********3345.

I sent to AT&T a mail on Apr 23rd, 2012 to ask for unlock my iphone 4.
On Apr 27, I received this mail with a case No. CM20120426_ 40112452,
asking me for waiting in 12-15 business days for support of unlocking my
Iphone.

After some days waiting, on May 9th, I received a mail announced that my
issue had been resolved.

However, when I complete the unlock by connecting to iTunes, after
restoring, my Iphone still required to activate by Sim Card. It means
that my phone is still locked.

I'm very disappointed about this mistake. Could you please explain
exactly what's going on??? or just check it for me again??? I also copy
all mails received from AT&T on Apr 27th and on May 9th in this mail.

Thank you very much

Sincerely,

Cuong Nguyen

và mail

Dear Coung Nguyen,

We apologize that your previous request has been declined.
Unfortunately, we will be unable to provide any further information on
this matter beyond what was previously provided. The unlock code for
this device is unavailable due to security restrictions based on the
devices’ history. You may want to return the device and/or provide
feedback to the seller.

Sincerely, Kristina

Original Message Follows: ------------------------

Dear Sir/Madam,

I'm living in Vietnam and this phone is a gift from my relatives who
live in Virginia.

They are customers of AT&T and always abide by every contract with AT&T.

For the first time, my case met all your requirements. Could you
reconsider it, please? Now, I can't use any service of this phone
because it is locked in Vietnam.

Thank you very much.

Sincerely,

Cuong Nguyen

Hiện tại máy em đang chết dở ở chỗ Sim Invalid ... em ko biết là có nên tiếp tục kêu gào AT&T xin unlock nữa hay ko??? Lúc đầu máy em đang ở 4.3.3 dùng Gevey Sim bình thường nhưng nay đã update lên 5.1.1 trực tiếp bằng Itunes nên BB chắc cũng tăng lên rồi. Bác nào có cách gì bày cho em trong cơn cùng cực này với ... 😔(