Hướng dẫn vượt lỗi &quot;Your purchase could not be completed, contact iTunes Support&quot;

TÍCH CỰC

Tóm tắt là: bạn đợi mail từ Apple 1 lần nữa😃 Chúc bạn may mắn

ngoalong3

Trứng

Số phone của apple gọi từ VN là bn vậy bạn ?

sakuni

ĐẠI BÀNG

Dear April,

I understand that you cannot purchase on your account.
I've consulted my Senior Advisor and they informed me that as of now you are not authorized to obtain content from iTunes Store. We are unable to provide further information regarding this situation. I apologize for any inconvenience this has caused.

For more information on Apple's requirements for using the iTunes Store, please refer to the iTunes Store Terms and Conditions:

http://www.apple.com/legal/itunes/us/terms.html

I sincerely apologize for any inconvenience this may have caused. I would like to let you know that Apple is always listening to what our valued customers have to say. I hope you do not think that I am trying to brush off your concerns, as this is not the case.

Apple recognizes that no one is better qualified to provide feedback about iTunes than the people who use it and many of the changes we have made to iTunes over the years are a direct result from our customers ideas and concerns. Please keep in mind that all of the submissions we receive are reviewed, tracked and considered, however you will not receive an email directly from this team.

I encourage you to use the iTunes Feedback page to submit your comments on this issue:
http://www.apple.com/feedback/itunesapp.html

If you have any other concerns, please feel free to reply to this email. I will be more than happy to assist you.

Thank you for being a customer of Apple iTunes Store.

Mình nhận được mail lần 1 thì giống như của bạn kia , nhưng lần 2 thì như này thì phải làm sao tiếp ???

TÍCH CỰC

@sakuni Apple bảo là trường hợp của bạn thì Apple không cung cấp thêm bất kỳ thông tin nào nữa, kiểu như nói là bạn nên làm tk Apple khác. Xui cho bạn

tscob

ĐẠI BÀNG

Mình xài freemyapp có 20usd nhưng ko cho đổi có gửi mail suppost như bạn hướng dẫn nhưng nhận đc mail như sau bạn xem giúp m nhé:
Dear tscob,

tscob, to troubleshoot your problems with your account's use, please take the following into consideration:

Account/AppleID's require a valid email address, if you are trying to use an email address that does not actually have an account you will not be able to verify the account.

Normally when people are prompted to contact support it is because of an issue with the personal information entered on the account, please (if using a credit card while creating the account) ensure that your billing address matches exactly your banks information in regards to the card. Any mistake in capitalization or punctuation can cause an issue.

You must also being using a valid address and have a valid credit card for the country you are using this account in.

You may also be able to determine the problem by checking the Terms and Conditions of sale, an account can be prohibited from being used if the information is falsified or an incorrect country is chosen:

Terms of Sale: iTunes Store, Mac App Store, App Store, and iBookstore
http://www.apple.com/legal/itunes/us/terms.html#SALE

Terms and Conditions: iTunes Store
http://www.apple.com/legal/itunes/us/terms.html#SERVICE

Terms and Conditions: Mac App Store, App Store, and iBookstore
http://www.apple.com/legal/itunes/us/terms.html#APPS

Gift Certificates, iTunes Cards, Allowances, and Content Codes
http://www.apple.com/legal/itunes/us/terms.html

Thank you for contacting iTunes Store Customer Support, Tùng. Please reply to this email to let me know if this information helped you to pinpoint your issue or if you require any further assistance. I look forward to your reply!

Sincerely,

Teresa
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/

TÍCH CỰC

tscob đã nói: ↑

Mình xài freemyapp có 20usd nhưng ko cho đổi có gửi mail suppost như bạn hướng dẫn nhưng nhận đc mail như sau bạn xem giúp m nhé:
Dear tscob,

tscob, to troubleshoot your problems with your account's use, please take the following into consideration:

Account/AppleID's require a valid email address, if you are trying to use an email address that does not actually have an account you will not be able to verify the account.

Normally when people are prompted to contact support it is because of an issue with the personal information entered on the account, please (if using a credit card while creating the account) ensure that your billing address matches exactly your banks information in regards to the card. Any mistake in capitalization or punctuation can cause an issue.

You must also being using a valid address and have a valid credit card for the country you are using this account in.

You may also be able to determine the problem by checking the Terms and Conditions of sale, an account can be prohibited from being used if the information is falsified or an incorrect country is chosen:

Terms of Sale: iTunes Store, Mac App Store, App Store, and iBookstore
http://www.apple.com/legal/itunes/us/terms.html#SALE

Terms and Conditions: iTunes Store
http://www.apple.com/legal/itunes/us/terms.html#SERVICE

Terms and Conditions: Mac App Store, App Store, and iBookstore
http://www.apple.com/legal/itunes/us/terms.html#APPS

Gift Certificates, iTunes Cards, Allowances, and Content Codes
http://www.apple.com/legal/itunes/us/terms.html

Thank you for contacting iTunes Store Customer Support, Tùng. Please reply to this email to let me know if this information helped you to pinpoint your issue or if you require any further assistance. I look forward to your reply!

Sincerely,

Teresa
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/

@tscob Kiểu như là: email bạn có hay Apple ID bạn có trùng nhau không? Nếu trùng nhau thì xem trong hộp thư để xem xem coi bạn có active Apple ID chưa? Nếu rồi mà nó vẫn bị thì chia buồn vì nó đòi thông tin từ Credit Card thì thua rồi ( vì Apple ID làm từ App Store Mỹ đòi tài khoản thẻ Credit Card của Mỹ phát hành, bạn có add vào CC của Visa hay Master mà do ngân hàng VN phát hành thì cũng không chấp nhận)

tscob

ĐẠI BÀNG

okie thanks bạn mình đã đc apple giải quyết rồi :p

lumosdt

GÀ

các bro giúp mình với,m mail thì bọn nó báo lại thế này :
"Hi Thanh,

my name is Sylvia and I thank you for your email.

I'm sorry to hear that you are currently unable to make purchases at the iTunes Store. I'm happy to help you with this issue.
But first, you need to contact our Account Security team to verify your identity.

By requiring this step, we can help prevent unauthorized users from accessing your account.

To contact an Account Security Advisor, follow these steps:

1) Go to the Contact Apple Support page:

https://expresslane.apple.com/GetproductgroupList.do?caller=itse&PRKEYS=131629&category_id=SC0002&symptom_id=20193&locale=en_US&sc_cid=itse131977

2) Choose "Lost or forgotten Apple ID password" (this option may already be selected), choose your country, and click Continue.
3) On the Solutions page, choose to call Apple Support now or schedule a time for Apple Support to call you back.

Let the Account Security Advisor know that you contacted iTunes Store Support by email, and give them your Case ID: 268388408.

Please let me know if you have any questions about this.
I'm wishing you a nice start into the weekend.

Kind Regards,

Sylvia Fuchs,

Senior Advisor
iTunes Store/Mac App Store Customer Support"
m làm theo hướng dẫn thì nó báo thế này :
Call us when you're ready.
You've chosen to call Apple later. When you're ready, call the phone number below. For faster support, refer to your Case ID.
800-APL-CARE
Case ID: 438956281
Open this case

Your Apple Advisor will help you determine if you'll need to purchase support for your product.
Sincerely,
Apple Support

Bây giờ phải làm sao đây,gọi cho bọn nó à 😔((

TÍCH CỰC

lumosdt đã nói: ↑

các bro giúp mình với,m mail thì bọn nó báo lại thế này :
"Hi Thanh,

my name is Sylvia and I thank you for your email.

I'm sorry to hear that you are currently unable to make purchases at the iTunes Store. I'm happy to help you with this issue.
But first, you need to contact our Account Security team to verify your identity.

By requiring this step, we can help prevent unauthorized users from accessing your account.

To contact an Account Security Advisor, follow these steps:

1) Go to the Contact Apple Support page:

https://expresslane.apple.com/GetproductgroupList.do?caller=itse&PRKEYS=131629&category_id=SC0002&symptom_id=20193&locale=en_US&sc_cid=itse131977

2) Choose "Lost or forgotten Apple ID password" (this option may already be selected), choose your country, and click Continue.
3) On the Solutions page, choose to call Apple Support now or schedule a time for Apple Support to call you back.

Let the Account Security Advisor know that you contacted iTunes Store Support by email, and give them your Case ID: 268388408.

Please let me know if you have any questions about this.
I'm wishing you a nice start into the weekend.

Kind Regards,

Sylvia Fuchs,

Senior Advisor
iTunes Store/Mac App Store Customer Support"
m làm theo hướng dẫn thì nó báo thế này :
Call us when you're ready.
You've chosen to call Apple later. When you're ready, call the phone number below. For faster support, refer to your Case ID.
800-APL-CARE
Case ID: 438956281
Open this case http://images.apple.com/support/images/emails/2012cas/a1_2x.gif
Your Apple Advisor will help you determine if you'll need to purchase support for your product.
Sincerely,
Apple Support

Bây giờ phải làm sao đây,gọi cho bọn nó à 😔((

@lumosdt Gọi Apple đi bạn

kthai2387

ĐẠI BÀNG

Dear Tran,

Thank you for your patience and this is Prince from iTunes Store Customer support.

Tran, we have taken a look into your account, and after consulting with a specialized department that deals with these types of errors, we have determined that your iTunes Store account “ha......gmail.com” has been used in a manner that is in violation of the Terms of Use for the iTunes Store. Because of this, you are not authorized to obtain content from the US iTunes Store. However, once the account is adhered to the iTunes Store terms and conditions, you will be able to use your account in future.

I am so sorry for the inconvenience with this, but we are unable to disclose the exact area within which your account was not in accordance with the Terms and Conditions. You can most definitely review the terms on your own by checking the following link:

http://www.apple.com/legal/itunes/us/sales.html

Apple recognizes that no one is better qualified to provide feedback about iTunes than the people who use it.

I encourage you to use the iTunes Feedback page to submit your comments:
http://www.apple.com/feedback/itunesapp.html

Thank you for your patience and understanding.

Thế này phải làm sao vậy bạn ? nó nói gì không hiểu ~_~

TÍCH CỰC

kthai2387 đã nói: ↑

Dear Tran,

Thank you for your patience and this is Prince from iTunes Store Customer support.

Tran, we have taken a look into your account, and after consulting with a specialized department that deals with these types of errors, we have determined that your iTunes Store account “ha......gmail.com” has been used in a manner that is in violation of the Terms of Use for the iTunes Store. Because of this, you are not authorized to obtain content from the US iTunes Store. However, once the account is adhered to the iTunes Store terms and conditions, you will be able to use your account in future.

I am so sorry for the inconvenience with this, but we are unable to disclose the exact area within which your account was not in accordance with the Terms and Conditions. You can most definitely review the terms on your own by checking the following link:

http://www.apple.com/legal/itunes/us/sales.html

Apple recognizes that no one is better qualified to provide feedback about iTunes than the people who use it.

I encourage you to use the iTunes Feedback page to submit your comments:
http://www.apple.com/feedback/itunesapp.html

Thank you for your patience and understanding.

Thế này phải làm sao vậy bạn ? nó nói gì không hiểu ~_~

@kthai2387 Tài khoản của bạn phạm vào điều khoản nào đó của iTunes Store nên Apple bảo là vô phương. Trừ khi có thời gian đọc cái điều khoản của iTunes Store sau đó gửi mail giải thích hoặc gọi điện thẳng cho Apple rồi giải thích. Cơ hội là 50-50.

TÍCH CỰC

Up cho anh em lưu ý

ĐẠI BÀNG

Chọn quốc gia United States. Sau đó nhấn "Continue" sẽ được chuyển đến 1 trang web khác là trang Solution. Sau đó chọn chữ Email. Bác cho em hỏi không thấy chữ EMail ở đâu thế ???.

Trứng

Thank for share

TÍCH CỰC

Chọn dòng ... Apple support đó bạn.

GÀ

help

VIP

Mình bị y hệt vầy, 1 phần là ko đủ Usd vì thuế, 1 phần vì Apple quá gắt gao trong vấn đề tiền bạc 😔

kenb00

GÀ

@Bui Hung 99 phia trên kìa bạn

ntd297

Trứng

@Bui Hung 99 bạn có thế gửi cho mình thư support mà bạn gửi cho apple đc k? Thanks

www.motonggia.com

GÀ

@ntd297 Cái này hên xui. Bạn dùng google trans cũng dc mà ^^

ntd297

Trứng

@www.motonggia.com cảm ơn bạn nhưng mình k rõ vào đến phần để viết mail support ntn, thấy nó nhiều mục quá. Bạn biết có thể chỉ giúp mình đc k? Mình cũng k biết phải viết gì trong mail support cả ^^! hy vọng bạn ví dụ vài câu tiếng việt cho mình. Cảm ơn!

TÍCH CỰC

Gọi Apple cho nhanh bạn à, hướng dẫn ở đây

noobnhat

VIP

Nguyên nhân là mình đổi add cho miễn thuế, vì lúc tạo ID quên tạo ở CA hic, g mail nói sao ? Chán thật làm hí hửng 😔

Bui Hung 99

GÀ

@noobnhat Ban thay doi vung di va zipcode la90011 la dc

katetuan70

GÀ

bạn ơi mình cũng bị lỗi như trên sau khi mình gửi support cho apple thì nó bảo như này nghĩ là sao giúp mình với 😔
Hello Nguyen,

Thank you for contacting iTunes Store Support. My name is April. I look forward to providing you with excellent support today, and I hope that you are enjoying your day so far.

I'm sorry to hear that you're unable to purchase from iTunes Store. I fully understand your concern and I'm more than willing to help you with this.

Nguyen, upon reviewing your account, I found out that you failed to fully comply with iTunes Store Terms and Conditions. Please note that Apple may use technologies to verify your compliance. I suggest that you review the iTunes Store Terms and Conditions:

http://www.apple.com/legal/itunes/us/terms.html

I hope this information has been helpful. Please feel free to reply if you have any other concerns regarding the iTunes Store and I would be happy to assist you.

Thank you for being a valued iTunes Store customer. Have a wonderful day!

Sincerely,

April
iTunes Store/Mac App Store Customer Support
http://www.apple.com/support/itunes/ww/

Please Note: I work Saturday-Wednesday, 8:00AM-5:00PM EST

First Name : Nguyen Huu
Last Name : Tuan
Email : [email protected]
Apple ID (Optional) : [email protected]
Lang_Country : en_US
Product : iTunes Store
Support Subject : Purchases, Billing & Redemption
Sub Issue : Apple ID account billing
GCRM Case ID : 446990099
See additional info below
Please tell us more about the issue: i can't purchases gem in game clash of clans because i have 10$ please help me
Choose the iTunes Store or App Store for your country: United States
Details:
I'm having a problem when i purchase Gem in clash of clan . Althought I already had 10$ but when i selected to buy gem in the game it said : "Your purchase could not be completed " and the system told me to contact the apple support , please help me with this problem .

Lookonlyatme

Trứng

HELP LAM SAO H 😔 GIÚP MÌNH VS

Lookonlyatme

Trứng

@Bui Hung 99

gửi cho mình địa chỉ usa đi :-s

Bui Hung 99

GÀ

@Lookonlyatme Dia chi thi ban len google ma tim.nhung kai noi dung thu o tren kho ma dc apple chap nhan lam.ban noi ban o vn thi lam sao ma co dia chi ben usa dc?
Vay la tu khai voi no roi.

Bui Hung 99

GÀ

@Lookonlyatme Minh thay kinh nghiem cua mot so ban con phai mo vpn-usa nua.va support nhu vay hinh nhu de apple kiem tra xem gift card la xin hay dom thoi.

Lookonlyatme

Trứng